Phase 3 is dedicated to the health and well-being of our clients, partners and team members during these unusual times. Our printing facilities in Atlanta, Dallas and Fairfield are fully-staffed and operating at full capacity to fulfill customer orders quickly and safely; and our agency and account management teams are hard at work ensuring our clients’ marketing needs are met so businesses continue to recover and move forward. We are committed to maintaining the same level of service and speed to market that existed prior to the Covid-19 pandemic.
That said, our transit partners are experiencing unprecedented delays due to the increased demand worldwide and those delays are being felt by our clients. FedEx, UPS and the USPS have all suspended their delivery time guarantees and are adding surcharges to shipments in many cases. The freight industry has also been severely impacted. Our account management team is working with each of our clients to mitigate these delays and fees, but there will be instances that are outside of our control.
So, what can you do? The best piece of advice is to plan ahead. Reach out to your account manager to get your projects started as soon as possible, particularly if you have a strict deadline to meet such as for an event or trade show. We will work with you to put together the best plan to ensure the success of your marketing program.
For updates on shipping delays and fees, please check out these links: