Receiving Process

To ensure accurate and efficient intake of your shipments:

• Tracking information must be provided prior to delivery

• Goods will be counted and inspected upon arrival

For large freight shipments, advance coordination is required to ensure proper receiving capacity.

Shipment & Receiving Guidelines

Shipment Compliance & Requirements

All shipments must follow the guidelines outlined in this document.

⚠ Shipments that do not meet these requirements may not be processed upon arrival.

• Failure to comply may result in:

  • Refused delivery

  • Return to sender at sender's expense

  • Delays in processing and inventory availability

  • Additional handling and labor charges

• Phase 3 reserves the right to refuse the delivery without prior notification and return non-compliant shipments. Charges may apply to offset additional handling, corrections, or repacking using our $100 hourly rate.

• Delivery Notification & Inspection

  • A minimum 48-hour notice is required for all freight deliveries

  • All shipments are inspected and counted upon receipt

  • Discrepancies will be reported within 48-72 hours, for compliant shipments 

• Damaged Shipments

  • If items arrive damaged:

    • Phase 3 will notify the sender within 48-72 hours

    • The sender must either:

      • Provide a return call tag within 48 hours, or

      • Approve disposal or recycling

      • Additional charges may apply, depending on material, size and quantity

• Packing List & Labeling

  • Packing List Requirements

    • All shipments must include a packing list attached to the outside of the shipment. The packing list must include:

      • Item name(s)

      • Quantity ordered & shipped

      • Item number/SKU

      • Unit of measure

      • Carton pack details

      • Total number of packages shipped.

      • Phase 3 PO#

    • If multiple boxes are included, contents must be identified per box.

  • Shipping Label must include:

    • Vendor company name

    • Phase 3 PO#

• Packing & Pallet Requirement

  • Maximum skid size: 40” x 48” x 60”

  • Skids exceeding this size may be rejected or repacked at additional cost

  • Shipments over 20 cartons must be palletized

  • Individual boxes must not exceed 50 lbs

  • Apparel (if applicable) must be separated and clearly labeled

Warehouse Locations

Phase 3 - Atlanta Warehouse
4540 Frederick Drive SW
Atlanta, GA 30336
Attention: Warehouse Manager
Atlanta.warehouse@phase3mc.com

Phase 3 - Atlanta Production
3560 Atlanta Industrial Drive
Atlanta, GA 30331
Attention: Warehouse Manager
Atlanta.shipping@phase3mc.com

Phase 3 - Dallas Warehouse
4040 Bronze Way
Dallas, TX 75237
Attention: Warehouse Manager
Dallas.shipping@phase3mc.com

Phase 3 - Dallas Production
415 Regal Row
Dallas, TX 75247
Attention: Warehouse Manager
Dallas.shipping@phase3mc.com

Phase 3 - New Jersey Warehouse
333 Route 46
Suite 102
Mountain Lakes, NJ 07046
Attention: Warehouse Manager
NJ.shipping@phase3mc.com

For any questions please reach out to the appropriate shipping team at dallas.shipping.group@phase3mc.com, atlanta.shipping@phase3mc.com, or nj.shipping@phase3mc.com